HUMAN SIGMA: MANAGING THE EMPLOYEE-CUSTOMER ENCOUNTER
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Call No:658.812 FLE
| Accession No. | 76088 |
| Accession Date: | 03-SEP-08 |
| Author(s): | JOHN H. FLEMING, JIM ASPLUND |
| Imprint | NEW YORK: GALLUP PRESS, 2007. |
| ISBN: | 978-1-59562-016-3 |
| Pages: | 313 |
| Language: | ENGLISH |
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