THE ULTIMATE QUESTION 2.0: HOW NET PROMOTER COMPANIES THRIVE IN A CUSTOMER-DRIVEN WORLD
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Call No:658.872 REI
| Accession No. | 91025 |
| Accession Date: | 06-MAY-15 |
| Author(s): | FRED REICHHELD |
| Edition: | REV |
| Imprint | BOSTON: HARVARD BUSINESS REVIEW PRESS, 2011. |
| Subject(s): | SUCCESS IN BUSINESS, LEADERSHIP, CUSTOMER RELATIONS, CONSUMER SATISFACTION |
| ISBN: | 9781422173350 |
| Pages: | 290 |
| Language: | ENGLISH |
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