ASSESSING SERVICE QUALITY: SATISFYING THE EXPECTATIONS OF LIBRARY CUSTOMERS
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Call No:025.5 HER
| Accession No. | 95789 |
| Accession Date: | 11-SEP-17 |
| Author(s): | PETER HERNON, ELLEN ALTMAN, ROBERT E. DUGAN |
| Edition: | 3RD |
| Imprint | LONDON: FACET PUBLISHING, 2015. |
| Subject(s): | INFORMATION SCIENCE |
| ISBN: | 9781783300594 |
| Pages: | 218 |
| Language: | ENGLISH |
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